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Privacy Policy AquaSync is a swimming pool equipment and connected pool solutions system. This Privacy Policy
describes the practices of Aquasync System (collectively,
“AquaSync” “we,” “us,” or “our”) in connection with
information that we collect through http://www.aquasync.net and the other websites operated by us from which you are accessing this
Privacy Policy (the “Websites”), through the software application made
available by us for use on or through computers and mobile devices (the
“App”), through our social media pages that we control from which you are
accessing this Privacy Policy (“Social Media Pages”), through HTML-formatted
email messages that we send to you that link to this Privacy Policy, through
our pool automation systems and other connected products and services (the
“Connected Products”), and through our offline communications with you in
connection with your interest in or use of our products and services
(collectively, including the Websites, the App, our Social Media Pages, email
messages, Connected Products and offline communications, the “Services”). |
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Personal Information "Personal Information" is
information that identifies you as an individual or relates to an
identifiable individual, including: ·
Name ·
Postal address
(including billing and shipping addresses) ·
Telephone
number ·
Internal
account ID, username, and password ·
Email address ·
Credit and
debit card numbers. We may need to collect and process these types
of Personal Information in order to provide the requested Services to you, or
because we are legally required to do so. If you do not provide the
information that we request, we may not be able to provide you with the
requested Services. Collection of Personal Information We and our service providers may collect
Personal Information in a variety of ways, including: ·
Through the
Services: We may collect Personal Information through
the Services. For example, we may collect Personal Information when you
request information or sign up for a newsletter through our websites, when
you use our Social Media Pages, or when you register or create an account in
connection with our App or Connected Products, or when you contact us for
customer or technical support. ·
Offline: We may collect Personal Information from you offline, such as when you
visit us at trade shows or contact customer service. ·
From Other
Sources: We may receive your Personal Information
from other sources, such as public databases, joint marketing collaborators,
social media platforms (including from people with whom you are friends or
otherwise connected) and from other third parties. We may use a third-party payment service to
process payments made through the Services. If you wish to make a payment
through the Services, your Personal Information may be collected by such
third party and not by us, and will be subject to the third party’s privacy
policy, rather than this Privacy Policy. If you disclose any Personal Information
relating to other people to us or to our service providers in connection with
the Services, you represent that you have the authority to do so and to
permit us to use the information in accordance with this Privacy Policy. Use of Personal Information We and our service providers may use Personal
Information for our legitimate business interests, including the following:
Disclosure of Personal Information Your Personal Information may be disclosed:
Other Uses and Disclosures We may also use and disclose your Personal
Information as we believe to be necessary or appropriate: (a) to comply with
applicable law, which may include laws outside your country of residence, to
respond to requests from public and government authorities, which may include
authorities outside your country of residence, to cooperate with law
enforcement, or for other legal reasons; (b) to enforce our terms and
conditions; and (c) to protect our rights, privacy, safety or property,
and/or that of our affiliates, you or others. In addition, we may use, disclose or transfer
your information to a third party in the event of any reorganization, merger,
sale, joint venture, assignment, transfer or other disposition of all or any
portion of our business, assets or stock (including in connection with any
bankruptcy or similar proceedings). |
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Other Information "Other Information" is any information that does
not reveal your specific identity or does not directly relate to an
identifiable individual, such as:
If we are required to treat Other Information
as Personal Information under applicable law, then we may use and disclose it
for the purposes for which we use and disclose Personal Information as
detailed in this Policy. Collection of Other Information We and our service providers may collect Other
Information in a variety of ways, including: •
Through your
browser or device: Certain
information is collected by most browsers or automatically through your
device, such as your Media Access Control (MAC) address, computer type
(Windows or Macintosh), screen resolution, operating system name and version,
device manufacturer and model, language, Internet browser type and version
and the name and version of the Services (such as the App) you are using. We
use this information to ensure that the Services function properly. •
Through your
use of the App: When you download and use
the App, we and our service providers may track and collect App usage data,
such as the date and time the App on your device accesses our servers and
what information and files have been downloaded to the App based on your
device number. •
Using cookies: Cookies are pieces of information stored directly on the computer that
you are using. Cookies allow us to collect information such as browser type,
time spent on the Services, pages visited, language preferences and other anonymous
traffic data. We and our service providers use the information for security
purposes, to facilitate navigation, to display information more effectively,
and to personalize your experience. We also gather statistical information
about use of the Services in order to continually improve their design and
functionality, understand how they are used and assist us with resolving
questions regarding them. Cookies further allow us to select which of our
advertisements or offers are most likely to appeal to you and display them
while you are on the Services. We may also use cookies or other technologies
in online advertising to track responses to our ads. We do not currently
respond to browser do-not-track signals. If you do not want information
collected through the use of cookies, most browsers allow you to
automatically decline cookies or be given the choice of declining or
accepting a particular cookie (or
cookies) from a particular website. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept cookies, you may
experience some inconvenience in your use of the Services. •
Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear
GIFs) may be used to, among other things, track the actions of users of the
Services (including email recipients), measure the success of our marketing
campaigns and compile statistics about usage of the Services and response
rates. •
Analytics: We
use Google Analytics, which uses cookies and similar technologies to collect
and analyze information about use of the Services
and report on activities and trends. This service may also collect
information regarding the use of other websites, apps and online resources.
You can learn about Google’s practices by going to https://policies.google.com/technologies/partner-sites , and opt out of them by downloading the Google
Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout . •
IP Address: Your IP address is automatically assigned to your computer by your
Internet Service Provider. An IP address may be identified and logged
automatically in our server log files whenever a user accesses the Services,
along with the time of the visit and the page(s) that were visited.
Collecting IP addresses is standard practice and is done automatically by
many websites, applications and other services. We use IP addresses for
purposes such as calculating usage levels, diagnosing server problems and
administering the Services. We may also derive your approximate location from
your IP address. •
Through
Connected Products: We may
collect information pertaining to the configuration and use of a Connected
Product, such as how a Connected Product is configured for a particular
location and or use (e.g., pump schedules and temperature set-points), as
well as operational data such as information describing the operational state
and performance of a Connected Product at a particular moment in time, such
as pump speed or power consumption of a Connected Product. Uses and Disclosures of Other Information We may use and disclose Other Information for
any purpose, except where we are required to do otherwise under applicable
law. In some instances, we may combine Other Information with Personal
Information. If we do, we will treat the combined information as Personal
Information as long as it is combined. |
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Third Party Services This Privacy Policy does not address, and we
are not responsible for, the privacy, information or other practices of any
third parties, including any third party operating any website or service to
which the Services link. The inclusion of a link on the Services does not
imply endorsement of the linked site or service by us or by our affiliates. In addition, we are not responsible for the
information collection, use, disclosure or security policies or practices of
other organizations, such as Facebook, Apple, Google, LinkedIn, Twitter,
Microsoft, RIM or any other app developer, app provider, social media
platform provider, operating system provider, wireless service provider or
device manufacturer, including with respect to any Personal Information you
disclose to other organizations through or in connection with the App or our
Social Media Pages. |
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Third Party Advertising We may use third-party
advertising companies to serve advertisements regarding goods and services
that may be of interest to you when you access and use the Services and other
websites or online services, based on information relating to your access to
and use of the Services and other websites or online services on any of your
devices, as well as on information received from third parties. To do so,
these companies may place or recognize a unique cookie on your browser
(including through the use of pixel tags). They may also use these
technologies, along with information they collect about your online use, to
recognize you across the devices you use, such as a mobile phone and a
laptop. If you would like more information about this practice, and to learn
how to opt out of it in desktop and mobile browsers on the particular device
on which you are accessing this Privacy Policy, please visit http://optout.aboutads.info/#/ and http://optout.networkadvertising.org/#/ . |
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Security We seek to use reasonable organizational,
technical and administrative measures to protect Personal Information within
our organization. Unfortunately, no data transmission or storage system can
be guaranteed to be 100% secure. If you have reason to believe that your
interaction with us is no longer secure, please immediately notify us in
accordance with the "Contacting Us" section below. |
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Choices and Access If you no longer want to receive
marketing-related emails from us on a going-forward basis, you may opt-out by
clicking the opt-out mechanism provided in each of these emails. We will try to comply with your request(s) as
soon as reasonably practicable. Please note that if you opt-out of receiving
marketing-related emails from us, we may still send you important
administrative messages, from which you cannot opt-out. How you can access, change or suppress your
Personal Information If you would like to review, correct, update,
suppress, restrict or delete Personal Information that you have previously
provided to us, or if you would like to receive an electronic copy of your
Personal Information for purposes of transmitting it to another company (to
the extent this right to data portability is provided to you by applicable
law), you may contact us in accordance with the "Contacting
Us" section below. In your request, please make clear what
Personal Information you would like to have changed, whether you would like
to have your Personal Information suppressed from our database or otherwise
let us know what limitations you would like to put on our use of your
Personal Information. For your protection, we may only implement requests
with respect to the Personal Information associated with the particular email
address that you use to send us your request, and we may need to verify your
identity before implementing your request. We will try to comply with your
request as soon as reasonably practicable. Please note that we may need to retain certain
information for recordkeeping purposes and/or to complete any transactions
that you began prior to requesting a change or deletion (e.g., when you make
a purchase or enter a promotion, you may not be able to change or delete the
Personal Information provided until after the completion of such purchase or
promotion). There may also be residual information that will remain within
our databases and other records, which will not be removed. |
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Retention Period We will retain your Personal Information for
the period necessary to fulfil the purposes outlined in this Privacy Policy
unless a longer retention period is required or permitted by law. The criteria used to determine our retention
periods include: •
The length of
time we have an ongoing relationship with you and provide the Services to you
(for example, for as long as you have an account with us or keep using the
Services); •
Whether there
is a legal obligation to which we are subject (for example, certain laws
require us to keep records of your transactions for a certain period of time
before we can delete them); or •
Whether
retention is advisable in light of our legal position (such as in regard to
applicable statutes of limitations, litigation or regulatory investigations). |
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Use of Services by Minors The Services are not directed to individuals
under the age of thirteen (13), and we do not knowingly collect Personal
Information from individuals under 13. |
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Jurisdiction and Cross-Border Transfer Your Personal Information may be stored and
processed in any country where we have facilities or in which we engage
service providers, and by using the Services you consent to the transfer of
information to countries outside of your country of residence, including the
United States, which may have data protection rules that are different from
those of your country. In certain circumstances, courts, law enforcement
agencies, regulatory agencies or security authorities in those other
countries may be entitled to access your Personal Information. If you are located in the EEA: Some of the non-EEA
countries are recognized by the European Commission as providing an adequate
level of data protection according to EEA standards (the full list of these
countries is available here). For transfers from the EEA to countries not considered adequate by the
European Commission, we have put in place adequate measures, such as standard
contractual clauses adopted by the European Commission to protect your
Personal Information. You may obtain a copy of these measures by contacting
us in accordance with the “Contacting Us” section below. |
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Sensitive Information We ask that you not send us, and you not disclose,
any sensitive Personal Information (e.g., social security numbers,
information related to racial or ethnic origin, political opinions, religion
or other beliefs, health, biometrics or genetic characteristics, criminal
background or trade union membership) on or through the Services or otherwise
to us. |
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Updates to This Privacy Policy We may change this Privacy Policy. The “LAST
UPDATED” legend at the top of this Privacy Policy indicates when this Privacy
Policy was last revised. Any changes will become effective when we post the
revised Privacy Policy on the Services. Your use of the Services following
these changes means that you accept the revised Privacy Policy. |
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Contacting Us AquaSync is responsible for collection, use and disclosure of your Personal
Information under this Privacy Policy. If you have any questions
about this Privacy Policy, please contact us at [email protected] or: Because email communications are not always
secure, please do not include credit card or other sensitive information in
your emails to us. |